Privacy Policy

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Last updated: July 21, 2026

VE Gear (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use our website, how we use it, and the choices you have.

1. Information we collect

We may collect:

• Order details — name, phone number, delivery address, and order contents needed to fulfill your purchase
• Contact messages — information you send through our contact form or email
• Account details — if you create an admin or customer account, login credentials and related profile data
• Technical data — IP address, browser type, device information, pages visited, and approximate location derived from IP
• Cookies and similar technologies — small files used for preferences, cart continuity, analytics, and security

2. How we use your information

We use personal information to:

• Process, confirm, and deliver orders
• Respond to customer support requests
• Improve the website, products, and shopping experience
• Prevent fraud, abuse, and security incidents
• Send order updates and, where allowed, marketing messages you can opt out of
• Meet legal and accounting obligations

3. Legal basis

We process personal data because it is necessary to fulfill a contract with you (your order), because we have a legitimate interest in running and improving the store, because you have consented (for example certain cookies or marketing), or because we must comply with the law.

4. Sharing your information

We do not sell your personal information. We may share it with:

• Courier or local fulfillment partners who deliver your order
• Payment processors or cash-on-delivery partners
• Hosting, analytics, and messaging providers that help us operate the Service
• Authorities when required by law or to protect our rights and customers

Service providers may only use your information to perform work for us and must protect it appropriately.

5. Cookies

Cookies help the site remember your cart and preferences, keep sessions secure, and understand how visitors use the store. You can block cookies in your browser settings, but some features (such as checkout) may not work correctly without them.

6. Data retention

We keep order and customer records for as long as needed to fulfill orders, handle returns, prevent fraud, and meet legal record-keeping requirements. Contact messages are kept for a reasonable period to resolve your request. When data is no longer needed, we delete or anonymize it where practical.

7. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a strong unique password for any account and do not share login details.

8. Your rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete information we no longer need to keep
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To make a request, email hello@vegear.com. We may need to verify your identity before responding.

9. Children’s privacy

The Service is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. International transfers

Our infrastructure and providers may process data outside Bangladesh. Where that happens, we take steps appropriate to the provider and the nature of the data.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of the Service after an update means you acknowledge the revised policy.

12. Contact

Privacy questions or requests: hello@vegear.com.

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