Shipping & Returns

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Last updated: July 21, 2026

This page explains how VE Gear fulfills orders and how returns work. If anything is unclear, reach us at hello@vegear.com or via Contact.

1. Fulfillment

Orders are currently fulfilled for local delivery / pickup in Bangladesh. There is no separate shipping charge at checkout for this local fulfillment model.

After you place an order, our team will confirm availability and arrange handover or local delivery using the phone number and address you provide. Delivery windows are estimates and may shift on public holidays or during high-demand drops.

2. Order confirmation

Please keep your phone reachable after ordering. We may call or message you to confirm size, color, address, and payment method (for example cash on delivery where offered). Orders that cannot be confirmed may be cancelled.

3. What to check on delivery

Inspect your package when you receive it. Check:

• Correct product, size, and color
• Tags and packaging intact
• No manufacturing damage

If something is wrong, tell the delivery contact or message us immediately with your order details and clear photos.

4. Returns — eligible reasons

We accept returns when:

• You received the wrong size or wrong item
• The product has a manufacturing defect or arrived damaged

Returned items must be unused, unwashed, and in original condition with tags and packaging. Hygiene-sensitive or clearly worn items cannot be returned.

5. Return window

Contact us within 7 days of receiving your order to start a return for an eligible reason. Requests after that window are reviewed case by case and may be declined.

6. How to start a return

1. Email hello@vegear.com or message us with your order ID, issue, and photos
2. Wait for approval and return instructions
3. Hand over the item as instructed so we can inspect condition and tags

Approved returns for wrong item or defect are typically exchanged for the correct product or refunded for the item price paid. Refund method follows how you originally paid (or store credit where agreed).

7. Non-returnable

• Items returned without tags or original packaging
• Worn, washed, altered, or stained products
• Sale or final-sale items marked as non-returnable
• Change-of-mind returns after the item has been accepted in good condition (unless we agree otherwise in writing)

8. Exchanges

Size exchanges depend on stock for the same style. If your size is unavailable, we will offer another item of equal value or a refund for the returned piece.

9. Future courier shipping

If we enable nationwide courier shipping later, fees, timelines, and tracking details will be published on this page and at checkout. Until then, treat local fulfillment as the default.

10. Contact

Shipping or return questions: hello@vegear.com.

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